Grievance – webcbqa.cbqaglobal.co.id

Governance - Grievance - Quality and Integrity

The process of responding to and addressing the Grievance (complaints/disputes/appeals) are a part of our company’s client relations and assurance of customer satisfaction, with regards to its services or its certified/audited clients (as it relates to the implementation of the clients’ management systems), where a response or resolution is explicitly or implicitly expected.

How To Submit Grievance

Any Grievance can be conveyed through filling out the following form or by sending an email to grievance@cbqaglobal.com, or via CBQA Global corporate telephone, which then reported by operator to customer support.
For all feedback received will be responded within 2 (two) business days and will be validated maximum within 30 (thirty) business days.

Flow Process for Grievance, are:

Received Grievance;
Perform validation
Perform investigation;
Result of investigation;
Result accepted (*unless result not accepted, refer to our internal document related to Grievance).

Grievance Procedure

Be submitted in written form whether via email or Grievance form provided within the website of CBQA Global.
Contain basic information about the complainant of Grievance (name, address, and contact information), the organization and position in the organization.
Contain a clear and brief description of the Grievance.
Be accompanied to the extent possible by evidence supporting the Grievance.

Governance - Grievance - Quality and Integrity

Complainant of Grievance

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